Refund policy

Refund and Return Policy

Last updated: August 2026

At Shuddh Marwadi, we want you to receive your products in good condition and as described on our website.

Because we sell food and grocery products, certain products are not eligible for return due to their perishable or consumable nature.

1. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A product that is materially different from what you ordered

please contact us as soon as possible after delivery.

Contact:

Email: contact@shuddhmarwadi.com
Phone: 058 193 4976

Please provide your order number and, where possible, clear photographs or videos showing the issue and the product packaging.

We will review the issue and determine the appropriate resolution.

2. Food and Perishable Products

For health, hygiene, food-safety, and quality reasons, food, grocery, and other consumable products generally cannot be returned after delivery merely because you have changed your mind.

This may include:

  • Dals and pulses

  • Spices

  • Dry vegetables

  • Rice and grains

  • Atta and flours

  • Oils and ghee

  • Papad

  • Namkeen and sev

  • Pickles

  • Other food and consumable products

This restriction does not affect any rights you may have under applicable UAE law.

3. Products Damaged During Delivery

If your product arrives damaged, please contact us promptly after delivery.

We may request photographs, videos, packaging information, or other details necessary to assess the issue.

If we determine that the product was damaged during delivery and qualifies for a remedy, we may provide an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.

4. Incorrect Products

If we send you an incorrect product, please contact us as soon as possible.

After verification, we may arrange an appropriate replacement, collection, or refund.

5. Order Cancellation

Orders may be cancelled before they are processed or dispatched, subject to the circumstances of the order.

Once an order has been processed or dispatched, cancellation may no longer be possible.

For cancellation requests, contact:

contact@shuddhmarwadi.com

6. Refunds

If a refund is approved, we will inform you of the applicable refund process.

Refunds will normally be made using the original payment method where technically and legally possible.

For Cash on Delivery orders, where a refund is approved, we may request the customer to provide the information necessary to process the refund through an appropriate method.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

7. Exchanges and Replacements

Where an exchange or replacement is approved, we will provide instructions regarding the next steps.

Replacement availability depends on product availability.

If the original product is unavailable, we may provide another appropriate resolution, subject to applicable law.

8. Non-Returnable Items

Due to the nature of our products, we generally do not accept returns for:

  • Opened or used food products.

  • Perishable products.

  • Food products where the packaging has been opened.

  • Products damaged after delivery due to improper handling or storage.

  • Products returned without prior approval.

  • Products where the issue is caused by improper storage or use after delivery.

9. Contact Us

For any return, refund, damaged-product, or order-related issue, contact:

Shuddh Marwadi
SHUDDH MARWADI FOODSTUFFS TRADING LLC
11, 7A St, Umm Ramool, Rashidiya, Dubai, United Arab Emirates
Email: contact@shuddhmarwadi.com
Phone: 058 193 4976