Shipping policy

Shipping Policy

Last updated: August 2026

Shuddh Marwadi, operated by SHUDDH MARWADI FOODSTUFFS TRADING LLC, provides delivery of traditional Indian food and grocery products across the United Arab Emirates (UAE).

1. Delivery Areas

We currently offer delivery across the UAE, subject to service availability at the delivery address.

Delivery may be available in:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Some remote or restricted locations may have different delivery conditions or may not be serviceable.

2. Delivery Charges

  • Free delivery on orders of AED 200 or more.

  • Orders below AED 200 may be subject to an area-based delivery charge.

  • Applicable delivery charges will be shown or communicated before the order is completed.

Delivery charges may vary depending on the delivery location and applicable logistics arrangements.

3. Delivery Time

We aim to process and deliver orders as quickly as reasonably possible.

Estimated delivery times may vary depending on:

  • Delivery location

  • Order size

  • Product availability

  • Order processing time

  • Traffic conditions

  • Weather

  • Public holidays

  • Courier or logistics conditions

Delivery times are estimates and are not guaranteed.

4. Order Processing

Orders are generally processed after the order has been successfully placed and the required payment or order confirmation has been received.

We may contact you by phone or WhatsApp to confirm your order or delivery details when necessary.

Orders may be delayed if we are unable to reach the customer or if the delivery information provided is incomplete or incorrect.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders across the UAE, subject to availability.

For COD orders, payment is collected at the time of delivery.

We may contact you to confirm a COD order before dispatch.

6. Bank Transfer Orders

Where bank transfer is selected as the payment method, the order may be processed after the required payment has been received and verified.

Customers may be required to provide payment confirmation where requested.

7. Delivery Address

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Mobile number

  • Building or villa information

  • Street information

  • Area

  • Emirate

  • Apartment, office, or unit number where applicable

Shuddh Marwadi is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery

If a delivery cannot be completed because:

  • The customer is unavailable.

  • The provided address is incorrect or incomplete.

  • The customer cannot be reached.

  • Access to the delivery location is unavailable.

  • The customer refuses or is unable to accept the order.

we may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply where a second delivery attempt is required because of circumstances attributable to the customer.

9. Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Heavy traffic

  • Severe weather

  • Road restrictions

  • Public holidays

  • Courier or logistics disruptions

  • Government restrictions

  • Unexpected operational issues

  • Other events beyond our reasonable control

We will make reasonable efforts to communicate significant delivery delays where possible.

10. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order details and photographs or other evidence of the issue.

We will review the matter and provide an appropriate resolution in accordance with our Refund and Return Policy and applicable UAE law.

11. Food and Grocery Products

Because many of our products are food and grocery items, customers should store products according to the instructions provided on the packaging.

Once an order has been successfully delivered, the customer is responsible for appropriate storage and handling of the products.

12. Delivery Confirmation

Delivery may be confirmed through:

  • Customer acknowledgement

  • Delivery confirmation

  • OTP or verification where applicable

  • Other reasonable delivery confirmation methods used by our delivery partners

13. Contact Us

For questions about delivery, shipping charges, or an existing order, please contact:

Shuddh Marwadi
SHUDDH MARWADI FOODSTUFFS TRADING LLC
11, 7A St, Umm Ramool, Rashidiya, Dubai, United Arab Emirates
Email: contact@shuddhmarwadi.com
Phone: 058 193 4976

Website: shuddhmarwadi.com